Returns & exchanges

30-day return window

You have 30 days from the delivery date to request a return. The date is based on the carrier’s delivery confirmation, not the order date. Requests made after 30 days cannot be accepted unless the item is faulty.

Every piece in the collection is $19.99, so exchanges and refunds are always straightforward — there is no price difference to settle.

Eligibility

To be accepted, an item must be:

• Unworn, unaltered and free of makeup, perfume or lotion
• In its original pouch, box and protective packaging
• Complete with any tags, cards or gift packaging included
• Accompanied by your order number

We inspect every return when it arrives. Items that show signs of wear or arrive without their packaging may be refused or refunded at a reduced amount.

Exceptions

For hygiene reasons, earrings cannot be returned once the sealed hygiene card has been opened, unless they are faulty or we sent the wrong item. This applies to studs, drops, hoops and ear cuff sets.

Final-sale items and gift cards are not eligible for return. If a product page marks a piece as final sale, that overrides the standard 30-day window.

How to start a return

1. Email [email protected] with your order number and the item you want to return.
2. We reply within one business day with a return authorisation and packing instructions.
3. Place the item in its original packaging, add the authorisation slip and seal the parcel.
4. Drop the parcel with the carrier shown on your label. Keep the receipt until your refund is issued.

Please do not send returns without authorisation — unmarked parcels can be lost in our studio’s intake.

Return shipping costs

If you use your own carrier, return postage is at your cost. We recommend a tracked service; we cannot refund parcels that never reach us.

Refunds

Once your return is received and inspected, we send a confirmation email. Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take a further 2–3 days to post the credit.

Original shipping charges are non-refundable unless the return is due to our error. If your order qualified for free shipping, no shipping charge is deducted.

Exchanges

Because every piece is $19.99, the quickest way to exchange is to request a refund and place a new order for the piece you want. This reserves stock immediately and avoids a second wait. If you would prefer a direct exchange, ask us and we will hold the replacement while your return is in transit.

Defective or damaged items

Please inspect your order on arrival. If something is faulty, email us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or a full refund, including return postage, at no cost to you.

Our plated pieces are designed for everyday wear. Tarnish caused by perfume, water or lotion is not considered a manufacturing fault; care guidance is included with every order.

Contact us

Returns are handled by our care team in Los Angeles. We answer every message within one business day.

The full returns address is included in the authorisation email. Please do not ship to the studio address without one.