Legal
Privacy policy
What we collect when you shop with Juxa, why we collect it, and the choices you have. We keep it short and plain.
Last updated: November 10, 2026
Information we collect
We collect only what we need to process an order, answer a question and keep the store running. This includes information you give us directly and a small amount collected automatically.
| Category | Examples | Source |
|---|---|---|
| Contact details | Name, email, shipping and billing address, phone | You, at checkout or by email |
| Order details | Items purchased, order value, delivery status | You and our store platform |
| Payment information | Card brand, last four digits, billing ZIP | Payment processor |
| Technical data | IP address, browser type, device, pages viewed | Automatically |
| Communications | Emails, return requests, messages to support | You |
We do not store full card numbers. Payments are processed by a PCI-compliant payment provider that handles card data on our behalf.
How we use your information
- To process, pack and deliver your order, and to send tracking updates
- To handle returns, exchanges and warranty questions
- To answer support emails and improve our responses
- To detect fraud and keep checkout secure
- To send marketing emails, only if you opt in — every message includes an unsubscribe link
- To understand which pages and products are useful, using aggregated analytics
- To meet legal, tax and accounting obligations
We do not use your data to make automated decisions that have a legal or similarly significant effect on you.
How long we keep it
Order records are kept for seven years to meet tax and accounting rules. Support emails are kept for two years. Marketing contact details are kept until you unsubscribe, plus a short suppression record so we do not email you again by mistake. Analytics data is retained in aggregate and is not linked back to you after 14 months.
Security
We use HTTPS across the site, restrict staff access to order data, and work only with processors that meet industry security standards. No system is completely secure, but we review our safeguards regularly and act quickly if an issue is found.
If a breach affects your personal information, we will notify you and the relevant authorities as required by applicable law.
Your rights
Depending on where you live, you may have the right to:
- Know what personal information we hold about you
- Request a copy of that information
- Correct information that is inaccurate
- Delete information we no longer need for a legal or operational reason
- Opt out of marketing at any time
- Ask us not to sell or share your information — we do not sell it
- Use an authorised agent to make a request on your behalf
California residents have additional rights under the CCPA/CPRA, including the right to know, delete, correct and limit the use of sensitive personal information. We do not discriminate against anyone who exercises these rights.
To make a request, email [email protected] with the subject line “Privacy request”. We verify requests using your order email and respond within 45 days.
Children
Juxa is intended for shoppers aged 16 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.
Changes to this policy
We may update this policy to reflect changes in our practices or the law. The date at the top of the page always shows the current version. Material changes will be announced on the site or by email before they take effect.
Contact us
Questions about privacy, or a request about your data? Our care team handles these directly.
Within 45 days, usually much sooner
Juxa, Los Angeles, California