Terms of service

Acceptance of these terms

By accessing juxa.us or placing an order, you agree to these Terms of Service and to our Privacy policy. If you do not agree, please do not use the site. You must be at least 18, or have permission from a parent or guardian, to place an order.

Use of the site

You agree to use the site lawfully and not to interfere with its operation. In particular, you must not:

• Attempt to gain unauthorised access to any account, server or system
• Use bots, scrapers or automated tools that place unreasonable load on the site
• Copy, resell or redistribute our content or product photography
• Upload malware or anything designed to disrupt the store
• Place fraudulent orders or use a payment method without authorisation

We may suspend or close any account that breaches these rules.

Products, descriptions and pricing

We describe every piece as accurately as we can, including size, finish and care. Colours can vary slightly between screens, and natural materials such as pearls and stone beads vary from piece to piece.

All prices are shown in US dollars. The collection is priced at $19.99 per piece unless a product page states otherwise. Shipping, taxes and any promotions are shown at checkout before you pay.

We may change prices, discontinue pieces or end a promotion at any time. Changes do not affect orders already confirmed.

Orders and payment

An order is an offer to buy. It is accepted when we send a confirmation email. We may refuse or cancel an order if the item is out of stock, if the price was listed in error, if payment is not authorised, or if we suspect fraud. If we cancel after payment, we refund the full amount.

Payment is taken at checkout through our payment provider. You confirm that the payment method used is yours or that you are authorised to use it. Chargebacks raised without first contacting us may result in the account being blocked.

Shipping, returns and exchanges

Delivery times, tracking and address changes are covered by our Shipping policy. Refunds, exchanges and hygiene exceptions are covered by our Returns policy. Both documents form part of these terms.

Risk in the goods passes to you on delivery. If a parcel is lost or damaged in transit, contact us within 48 hours of the delivery scan and we will help resolve it.

Intellectual property

The Juxa name, logo, product photography, copy and site design are owned by Juxa or used under licence. You may not copy, modify, publish or use them commercially without our written permission. Linking to our product pages for editorial or personal purposes is welcome.

Reviews and user content

If you submit a review, photo or message, you grant us a non-exclusive, royalty-free licence to display and share it in connection with Juxa. You confirm the content is yours, is accurate and does not infringe anyone else’s rights. We may edit or remove content that is unlawful, misleading or abusive.

Disclaimers

The site is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted, error-free or free of harmful components.

Jewelry is not intended for children under 3 due to small parts. Remove pieces before swimming, showering or strenuous activity.

Limitation of liability

To the maximum extent permitted by law, Juxa is not liable for indirect, incidental, special or consequential damages, or for lost profits or data, arising from your use of the site. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

Nothing in these terms limits liability that cannot be limited by law, including for fraud or death or personal injury caused by negligence.

Governing law and disputes

These terms are governed by the laws of the State of California, without regard to conflict of law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Los Angeles County, California, and both parties consent to their jurisdiction.

Before filing a claim, please email us so we can try to resolve it directly.

Changes and contact

We may update these terms from time to time. The version posted on this page applies from the date shown at the top. Continued use of the site after a change means you accept the updated terms.