Shipping policy

Overview

Juxa ships from Los Angeles, California, to every address in the United States, including Alaska and Hawaii. Standard shipping is free on all orders — there is no minimum spend and no handling fee added at checkout.

• Free standard shipping on all US orders
• Orders packed by hand in recyclable tissue and a protective pouch
• Tracking included on every order
• We currently do not ship outside the United States

Processing time

Orders are reviewed and packed within 1–2 business days of payment. Orders placed before 12:00 pm Pacific on a business day usually leave our studio the same day. Orders placed after the cut-off, on weekends or on public holidays are processed the next business day.

During launch weeks and seasonal sales, processing can take up to 3 business days. If your order is affected, we will email you with an updated dispatch date.

Delivery times

Delivery times are counted from dispatch, not from the moment you place your order. Remote areas and severe weather can add 1–2 days. The estimate shown at checkout is based on your ZIP code.

Tracking

When your order leaves the studio we send a shipping confirmation with a tracking number. Tracking can take up to 24 hours to show its first scan. You can also find the number under My account if you created an account at checkout.

If tracking has not updated for more than 5 business days, contact us and we will open a trace with the carrier.

Address changes

We can change a delivery address only before the order is packed. Email [email protected] as soon as possible with your order number and the correct address. Once a parcel is in transit, the address cannot be changed; the carrier may be able to reroute it at your request.

Please double-check your apartment number and ZIP code at checkout. Orders returned to us as undeliverable can be resent once at the standard shipping rate paid by the customer.

Lost or damaged parcels

If a parcel is marked delivered but you cannot find it, check with neighbours and your building’s mailroom first. If it has not appeared within 48 hours, contact us and we will help investigate.

If an item arrives damaged, email a photo of the item and the packaging within 48 hours of delivery. We will send a replacement at no cost, subject to availability, or refund you in full.

International orders

We currently ship within the United States only. We are working on international delivery and will announce it on the site and by email. Orders with a shipping address outside the US cannot be accepted at this time.

Taxes and duties

Sales tax is calculated at checkout based on the delivery address and applicable state and local rates. The total shown before payment includes all taxes. There are no customs duties or import fees on US domestic orders.

Contact us

Questions about an order or a delivery? We answer every email within one business day.